• Customer Service/Concierge

    ID
    2019-2622
    Category
    Administrative
    Position Type
    Regular Part-Time
    Location : City
    Freehold
    Location : State/Province
    NJ
  •  

    MATTISON CROSSING_100 PX HIGH

     

    Mattison Crossing at Manalapan Avenue is an Assisted Living and Memory Support community in Freehold created especially for seniors who relish independence, social interaction, and leisure activities—all provided with exceptional service in a Jewish environment.

     

    Life at Mattison Crossing at Manalapan Avenue provides residents with the opportunity to be part of a community that celebrates Jewish heritage and culture, while also delivering superior senior care. We are proud to be the only community in Freehold offering Kosher dining 7 days a week, 365 days a year. Our staff of senior living professionals are highly experienced, knowledgeable and caring, devoted to making certain our residents are always treated with respect and dignity, and that they receive the personal attention they deserve – whether it is help with the challenges of daily living as they grow older, helping to determine which outing or program to join that afternoon, or simply lending a listening ear as a resident recounts a beloved story.

     

    At Mattison Crossing at Manalapan Avenue, we make hospitality an art.

    Now Hiring Part-Time Customer Service/Concierge!

     

    As the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. 

    Responsibilities:

    • Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
    • Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.
    • Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
    • Promote and encourage residents to participate in activities.
    • Follow and communicate company policies and procedures.
    • Seek out and perform other duties as assigned or needed.

    Requirements:

    • Must have compassion for and desire to work with seniors!
    • Ability to communicate effectively with residents, families, staff, vendors, and the general public.
    • Strong organizational and follow-up skills, and the ability to manage multiple priorities.
    • Knowledge of word processing, spreadsheets, and email functions.
    • Must be able to pass a criminal background check and drug test.

    Apply with your resume TODAY to schedule your interview for this exciting opportunity!

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