• Customer Service/Concierge

    ID
    2019-2621
    Category
    Administrative
    Position Type
    Regular Part-Time
    Location : City
    York
    Location : State/Province
    PA
  •  

    HAVEN AT SPRINGWOOD_100 PX HIGH

     

    Our goal at The Haven at Springwood is to allow you to maintain a dignified level of independence for as long as possible, focusing on your strengths and providing assistance when needed. We offer programsthat can help you maintain and improve your physical, mental and emotional well-being. At The Haven you can enjoy a healthy and comfortable lifestyle in a home-like setting.

     

    Looking for exceptional care for someone you love? The Haven at Springwood has you covered. Aside from a trained, dedicated care staff, we're proud to partner with Fox Rehabilitation and offer physical, occupational, and speech therapy on-site. 

    Now Hiring Part-Time Customer Service/Concierge!

     

    As the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. 

    Responsibilities:

    • Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
    • Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.
    • Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
    • Promote and encourage residents to participate in activities.
    • Follow and communicate company policies and procedures.
    • Seek out and perform other duties as assigned or needed.

    Requirements:

    • Must have compassion for and desire to work with seniors!
    • Ability to communicate effectively with residents, families, staff, vendors, and the general public.
    • Strong organizational and follow-up skills, and the ability to manage multiple priorities.
    • Knowledge of word processing, spreadsheets, and email functions.
    • Must be able to pass a criminal background check and drug test.

    Apply with your resume TODAY to schedule your interview for this exciting opportunity!

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