• Customer Service/Concierge

    ID
    2019-1850
    Category
    Administrative
    Position Type
    Full-Time/Part-Time
    Location : City
    St. Augustine
    Location : State/Province
    FL
  •  

    SYMPHONY AT ST AUGUSTINE_100 PX HIGH

     

    Symphony at St. Augustine is the premier memory care community nestled in a quietly convenient neighborhood near one of the most beautiful beaches in Florida. Residents enjoy an unrivaled attention to detail that is evident in everything from our elegant accommodations to our on-staff medical professionals - with literally everything in between. Our In the Moment® memory care program provides full and meaningful lives for our residents while offering their loved ones the security of knowing that every last detail has been taken into consideration.

    Now Hiring FT/PT Customer Service/Concierge!

     

    As the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pay attention to details and use creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.

    Responsibilities:

    • Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
    • Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.
    • Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
    • Promote and encourage residents to participate in activities.
    • Follow and communicate company policies and procedures.
    • Seek out and perform other duties as assigned or needed.

    Requirements:

    • Must have compassion for and desire to work with seniors!
    • Ability to communicate effectively with residents, families, staff, vendors, and the general public.
    • Strong organizational and follow-up skills, and the ability to manage multiple priorities.
    • Knowledge of word processing, spreadsheets, and email functions.
    • Must be able to pass a criminal background check and drug test; including marijuana.

    Apply with your resume and cover letter TODAY to schedule your interview for this exciting opportunity!

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